Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the RUNO legal intelligence platform ("Service" or "Platform") provided by RUNO Legal Technology Limited ("RUNO", "we", "us", or "our").

2. Definitions

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must:

• • Provide accurate and complete registration information
• • Maintain the accuracy of your information
• • Be at least 18 years of age or have parental consent

3.2 Account Security

You are responsible for:

• • Maintaining the confidentiality of your login credentials
• • All activities that occur under your Account
• • Notifying us immediately of any unauthorised access

We recommend enabling multi-factor authentication (MFA) for enhanced security.

3.3 User Management

Account administrators may:

• • Add and remove Users
• • Assign roles and permissions
• • Access usage reports and audit logs

4. Service Description

4.1 Platform Features

The RUNO Platform provides:

• • AI-powered contract generation and intelligence
• • Document analysis and processing
• • Legal research and compliance tools
• • Practice management features
• • Corporate secretarial services

Features vary by subscription tier.

4.2 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for:

• • Scheduled maintenance (with advance notice where possible)
• • Emergency maintenance
• • Circumstances beyond our control

4.3 Modifications

We may modify the Service at any time. Material changes will be communicated via email or in-platform notification.

5. Subscriptions and Payment

5.1 Subscription Plans

Subscription plans, pricing, and features are described on our website and in your order documentation.

5.2 Payment Terms

• • Fees are charged in advance for the subscription period
• • All fees are non-refundable unless otherwise stated
• • Prices may change upon renewal with 30 days' notice
• • Late payments may result in service suspension

5.3 Taxes

Fees are exclusive of taxes. You are responsible for applicable taxes except those based on our net income.

5.4 Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel through account settings or by contacting us.

6. Acceptable Use

6.1 Permitted Use

You may use the Service:

• • For lawful business purposes
• • In accordance with these Terms and applicable laws
• • As described in the Documentation

6.2 Prohibited Use

You may not:

• • Violate any laws or regulations
• • Infringe intellectual property rights
• • Upload malicious code or attempt to compromise security
• • Reverse engineer or decompile the Service
• • Resell or sublicense the Service without authorisation
• • Use the Service to provide legal advice (unless you are a licensed attorney)
• • Use automated systems to access the Service beyond normal API usage
• • Interfere with other users' access or use
• • Attempt to access other users' data

6.3 AI Usage

7. Client Data

7.1 Ownership

You retain all rights to your Client Data. We do not claim ownership of your content.

7.2 License to RUNO

You grant us a limited license to:

• • Process Client Data to provide the Service
• • Create anonymised, aggregated data for service improvement
• • Back up and recover your data

7.3 Data Protection

We process personal data in accordance with:

• • Our Privacy Policy
• • The Data Processing Agreement (where applicable)
• • Applicable data protection laws

7.4 Data Export

You may export your Client Data at any time through the platform export features.

7.5 Data Deletion

Upon termination:

• • You may request data export within 30 days
• • Client Data is deleted within 90 days of termination
• • Backups are purged according to our retention schedule

8. Intellectual Property

8.1 RUNO Property

We retain all rights to:

• • The Service and its components
• • Our trademarks, logos, and branding
• • Documentation and training materials
• • Aggregated, anonymised data and insights

8.2 Feedback

If you provide suggestions or feedback, we may use it without obligation to you.

8.3 Third-Party Content

The Service may include third-party content or integrations. Such content is subject to the applicable third-party terms.

9. AI-Generated Content

9.1 Nature of AI Output

AI-generated content (contracts, analysis, suggestions):

• • Is provided as a starting point, not final product
• • Should be reviewed by qualified professionals
• • May contain errors or inaccuracies
• • Does not constitute legal advice

9.2 Your Responsibility

You are solely responsible for:

• • Reviewing and verifying AI-generated content
• • Ensuring fitness for your intended purpose
• • Compliance with applicable laws and regulations

9.3 No Legal Advice

10. Confidentiality

10.1 Confidential Information

Both parties agree to protect confidential information disclosed under these Terms.

10.2 Our Obligations

We will:

• • Protect your Client Data and confidential information
• • Limit access to personnel who need it
• • Not disclose without your consent except as required by law

10.3 Exceptions

Confidentiality obligations do not apply to information that:

• • Is publicly available
• • Was known prior to disclosure
• • Is independently developed
• • Is rightfully received from a third party

11. Security

11.1 Our Security Measures

We implement industry-standard security measures including:

• • Encryption (at rest and in transit)
• • Access controls and authentication
• • Audit logging and monitoring
• • Regular security assessments

See our Trust & Security Whitepaper for details.

11.2 Security Incidents

We will notify you of security incidents affecting your data in accordance with applicable law and our incident response procedures.

11.3 Your Security Responsibilities

You are responsible for:

• • Maintaining strong passwords (12+ characters)
• • Enabling MFA where available
• • Promptly reporting security concerns
• • Training your Users on security practices

12. Warranties and Disclaimers

12.1 Our Warranties

We warrant that:

• • The Service will perform materially as described in the Documentation
• • We have the right to provide the Service
• • We will comply with applicable laws

12.2 Disclaimer

12.3 Beta Features

Beta or preview features are provided "as is" without warranty. We may discontinue beta features at any time.

13. Limitation of Liability

13.1 Exclusion of Damages

13.2 Liability Cap

OUR TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

13.3 Exceptions

These limitations do not apply to:

• • Breach of confidentiality obligations
• • Gross negligence or wilful misconduct
• • Indemnification obligations
• • Liability that cannot be excluded by law

14. Indemnification

14.1 Your Indemnification

You will indemnify us against claims arising from:

• • Your use of the Service
• • Your violation of these Terms
• • Your Client Data
• • Your violation of applicable laws

14.2 Our Indemnification

We will indemnify you against claims that the Service infringes a third party's intellectual property rights, provided:

• • You notify us promptly
• • You allow us to control the defence
• • You cooperate with our defence

14.3 Mitigation

If an infringement claim arises, we may:

• • Obtain rights for continued use
• • Modify the Service to be non-infringing
• • Terminate affected features with refund of prepaid fees

15. Term and Termination

15.1 Term

These Terms commence upon account creation and continue until terminated.

15.2 Termination for Convenience

Either party may terminate:

• • At the end of any subscription term with 30 days' notice
• • By cancelling the subscription through account settings

15.3 Termination for Cause

Either party may terminate immediately if:

• • The other party materially breaches and fails to cure within 30 days
• • The other party becomes insolvent

15.4 Effect of Termination

Upon termination:

• • Your access to the Service ends
• • You may export your data within 30 days
• • Payment obligations for the term remain due
• • Provisions that should survive will survive (confidentiality, limitation of liability, etc.)

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of England and Wales.

16.2 Informal Resolution

Before formal proceedings, parties will attempt to resolve disputes informally within 30 days.

16.3 Jurisdiction

Disputes will be resolved in the courts of England and Wales, except that either party may seek injunctive relief in any court of competent jurisdiction.

17. General Provisions

17.7 Notices

Notices to RUNO should be sent to legal@runo.legal. We will send notices to your registered email address.

17.8 Third-Party Rights

These Terms do not confer rights on third parties under the Contracts (Rights of Third Parties) Act 1999.

18. Contact Information

Document Control